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Introduction To Etiquette

We have a natural tendency to believe that all people will react to certain situations in the same manner, but this proves to be wrong in a ...

We have a natural tendency to believe that all people will react to certain situations in the same manner, but this proves to be wrong in a multicultural arena. Developing and implementing a successful business strategy requires a thorough understanding of the organisation as well as the way in which it functions. Understanding business etiquette is one of the key components of understanding.

Culture covers many areas including values, nuances, behaviours, food, fashion, architecture and much more. For a business person, one of the most important focus areas is etiquette. Etiquette in one country may differ vastly from that of another. Understanding business etiquette is thus transacting the accepted business practice of the target audience in ensuring the success of your business and in building a good rapport.
Introduction To Etiquette
Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people, and making them comfortable around you! Business etiquette includes the giving and receiving of business cards, handshakes, punctuality, body language, dress, meeting protocols, decision making and other social elements.

The Concise Oxford Dictionary defines etiquette as the conventional rules of personal behaviour in a polite society. There are some key elements here that we need to explore further in order to make the definition part of our day-to-day being.

The focus of this handbook is as follows:

· What is office etiquette?
· Etiquette in meetings
· Office relationships
· Professional conduct
· Professional attire
· Open plan office etiquette
· Attending business functions, social gatherings and office parties
· Confidentiality
· Handling difficult people and personal issues
· Courtesy for the physically challenged
· Bathroom etiquette
· Personal contact etiquette
· Appropriate use of the internet, email and telephone and cell phone
· Ethical dilemmas
· Unacceptable behaviour at work and common office etiquette mistakes